Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure payment methods via Stripe.
Is my payment information secure?
Yes. All payments are processed through Stripe, a PCI-compliant payment processor. We never store your full card details.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Contact us immediately at support@zovaframes.com.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer complimentary worldwide shipping on all orders.
How long does delivery take?
UK: 2-4 business days | Europe: 3-7 days | North America: 5-10 days | Rest of World: 7-14 days
Do you ship internationally?
Yes, we ship to over 100 countries worldwide with full tracking and insurance.
Will I receive tracking information?
Yes. You’ll receive a tracking number via email once your order ships.
Returns & Exchanges
What is your return policy?
We offer a 14-day return window from delivery date. Items must be unworn and in original packaging for a full refund.
How do I return an item?
Email support@zovaframes.com with your order number. We’ll send return instructions and a prepaid label.
How long do refunds take?
Refunds are processed within 5-7 business days of receiving your return.
Product Information
Are all lenses UV protected?
Yes. Every pair features UV400 certified lenses providing 100% UVA and UVB protection.
What materials are your frames made from?
Our frames are crafted from premium acetate and metal, chosen for durability, comfort, and style.
Do you offer prescription lenses?
Currently, we specialize in non-prescription sunglasses only.
How should I care for my sunglasses?
Clean lenses with the included microfiber cloth. Store in the protective case when not in use. Avoid leaving in extreme heat.
Still Have Questions?
Contact our support team at support@zovaframes.com – we typically respond within 24 hours.
